and Terms and Conditions
In the spirit of good practice, when you are purchasing coaching services from inLight Connect (also referred to as ILC, which includes Tiger Singleton), we ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All coaching services and communication, email or otherwise, delivered by inLight Connect, Tiger or Team, as well as information on this website (inlightconnect.com) are meant to help you identify the areas in your life, in your thinking, and in your relationship with yourself, others, and life that may be preventing you from experiencing greater well-being and connecting with the sincerity of what your heart craves (more love, compassion, and freedom).
(Legally) Our services are not a substitute for professional mental health care or medical care. As we see it, coaching is meant to be done when major emotional and psychological wounds are already healing, healed, or being cared for.
The term ‘coaching’ or ‘support’ as here used covers life coaching, personal coaching, executive coaching and business coaching for clients.
ILC is continually striving to ensure the standard of service we provide to its clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form
(legally) I understand that the coaching services I will be receiving from ILC are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.
For legal purposes, I understand that coaching is currently an unregulated industry and that my Coach is not “licensed “ by any official body.
I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.
I understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
I understand that all comments and ideas offered by my Coach (ILC) are solely for the purpose of aiding me in achieving the defined goals I create with my Coach (ILC). I have the ability to give my informed consent, and hereby give such consent to my coach and ILC to assist me in achieving such goals and understand that results are not guaranteed.
I understand that to the extent our work together involves career or business, my Coach and ILC are not promising outcomes included but not limited to increased clientele, profitability and or business success.
I understand that my Coach and ILC will protect my information as confidential unless I state otherwise in writing.
I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology. However, we do a lot to prevent this from every happening, and has not happened before.
I hereby release, waive, acquit and forever discharge my Coach (ILC), any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach (ILC)as a result of the advice given by my Coach (ILC) or otherwise resulting from the coaching relationship contemplated by this agreement.
I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.
TERMS AND CONDITIONS
The coaching schedule will be arranged between ILC and the client and can be booked up to 60 days in advance. ILC will recommend the frequency of coaching sessions based on an individual assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
The number and frequency of coaching session will be agreed at the start of coaching between ILC and the client, and confirmed by ILC by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), ILC agrees to provide the service as described below, or outlined in the proposal, and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact ILC to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions, if not already accepted before payment is made.
FORMAT OF SESSIONS
Face to face (venue by mutual agreement), via Skype, Zoom, Google Meet, or other format where such is agreed. Unless otherwise agreed, for Skype and telephone sessions the client is responsible for meeting at the agreed times. ILC is responsible for ensuring that they are available for consultation at agreed times.The length of each session is as agreed between ILC and the client before coaching sessions commence. In some instances, necessity only requires a shorter or longer session, and this is often allowed.
In accordance with ILC’s current fee for a package of sessions, or any other such fee as shall be agreed and notified to the client. ILC will confirm the fees in writing, usually by email proposal, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.
ILC may agree to provide additional coaching sessions after completion of the initial agreed sessions. These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where ILC notifies the client in writing by e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.
DATES AND TIMES OF SESSIONS
The date and time of the first session and any subsequent session will be agreed between ILC and the client by text, email, or the scheduling form.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions.”
Fees can be paid online by debit or credit card using payments systems, or by bank transfer. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching package unless otherwise agreed. Where payment has not been received by ILC in advance of a coaching session ILC is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
ILC may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework, heartwork, lifework,’ but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact ILC by phone, e-mail, text between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). ILC will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
If a client needs to rearrange a coaching session, they should provide at least 24 hours notice. No refund of session will be given to clients for unused coaching sessions. In exceptional circumstances ILC may need to rearrange a coaching session. In those instances she will also give the client 24 hours notice where practical.
Where a client pays for a session package in advance they must have the coaching sessions that they have paid for within 12 months of the payment or their fee is forfeited. Unless other arrangements have been agreed upon in writing.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, ILC can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by ILC where practicable and will be refunded any advance payments made for coaching sessions not yet provided, amount of which to be determined by ILC.
ILC will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. ILC has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.
VARIATION OF TERMS AND CONDITIONS
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both ILC and the client and confirmed by ILC in writing by email. In other cases, ILC may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by ILC.
This contract is governed by the law of Wyoming, in the United States whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
Feedback about the service is welcomed and can be given during a coaching session or by writing to ILC, via email or our online contact form, inlightconnect.com/contact